Proof points at a glance

A factual snapshot of IT Empowered's AI and automation work — deployments, training reach, client count, and measured outcomes.

15+Paying AI consulting clients to date

900+People trained across 10 organizations

7 cities · 2 counties · 3 associationsUsing CivicRelay.io in production

~75%Reduction in legislative review time (CivicRelay)

~20Active workflow automations in production

5+ hrs/weekReclaimed per client across the automation portfolio

~30%Tier-1 IT inquiries auto-resolved (ticket triage)

20xLift in AI tool adoption following literacy training

Production deployments

CivicRelay.io — AI-native legislative analysis platform used by 7 cities, 2 counties, and 3 associations.
VoiceRelay — AI voice receptionist handling live MSP and service-business calls.
AI-assisted IT ticket triage — first-response and clarifying-question workflow live for IT teams.
~20 active workflow automations — Make.com + Google Workspace + webhook-based builds running daily.

Governance

IT Empowered authors AI acceptable-use policy, defines data-flow boundaries, vets vendor AI risk, and designs human-in-the-loop controls. It is not a SOC 2 / HIPAA / ISO 27001 audit lead — instead, it partners with an organization's existing GRC function or fractional CISO. Read the governance posture →

Thought leadership

Riding the Wave: Strategic Fortification in the Age of AI — executive guide for leaders preparing organizations for AI change.