VoiceRelay — AI voice receptionist and call automation
A real-time conversational voice agent that handles inbound calls for MSPs and service businesses: intake, troubleshooting, appointment booking, and escalation — with downstream actions like ticket creation.
Outcome: Live call handling for MSP and service-business customers, reducing front-desk bottlenecks and capturing call intent that would otherwise have been missed.
Problem
Businesses with high call volume were missing opportunities and overloading front-desk staff because too many calls had to be handled manually — including repetitive intake, basic troubleshooting, and scheduling.
Solution
AI call intake and routing
Real-time conversational voice workflows
Appointment booking and escalation paths
Ticketing integration concepts (auto-create tickets from calls)
Configurable per-business knowledge base
Analytics on call outcomes and intent distribution
Tech stack
Conversational voice infrastructure layered on modern LLMs, with webhook-based integrations into ticketing, scheduling, and CRM systems. Knowledge-base-grounded responses for accuracy on business-specific Q&A.
